Restore | Specialist Pelvic Physiotherapy
Effective Date: 21 May 2026
At Restore | Specialist Pelvic Physiotherapy I am committed to protecting your privacy and handling your personal information responsibly, securely and transparently.
This Privacy Policy explains how I collect, use, store, protect and share your personal information when you:
As a pelvic health physiotherapist, I process personal information, including health information, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and professional standards applicable to physiotherapy practice.
The Data Controller responsible for your personal information is:
Restore | Specialist Pelvic Physiotherapy
Email: restore.physio.26@gmail.com
Website: restorepelvicphysio.co.uk
Clinic Address: The Healthcare Hub, 63 Taff Street, Pontypridd, CF37 4TD
To provide safe and effective physiotherapy services, I may collect the following information.
As a specialist pelvic health physiotherapy service, I may collect information relating to:
Health information is classified as special category personal data under UK GDPR and receives enhanced legal protection.
Payment card information is processed through secure third-party payment providers where applicable.
When you visit my website, information may be collected automatically, including:
Information may be collected:
I use personal information for the following purposes:
Where you have provided consent, I may occasionally send information about services, educational resources or practice updates.
You may withdraw consent for marketing communications at any time.
Under UK GDPR, personal information is processed under one or more of the following lawful bases:
Processing is necessary to provide physiotherapy services requested by you.
Processing is necessary to comply with legal, regulatory and professional obligations.
Processing is necessary for the effective management and operation of the practice while respecting your rights and freedoms.
Processing may be based on your consent where required, such as certain marketing communications.
Special category health information is processed because it is necessary for the provision of healthcare and treatment and is subject to professional confidentiality obligations.
All information disclosed during consultations is treated as confidential.
Information will only be disclosed where:
Where necessary and appropriate, information may be shared with:
Information is only shared when necessary and subject to appropriate confidentiality and security measures.
I take appropriate technical and organisational measures to protect your personal information, including:
While every reasonable effort is made to protect personal information, no electronic transmission or storage system can be guaranteed to be completely secure.
Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, professional and regulatory obligations.
Clinical records are generally retained in accordance with professional guidance and applicable legal requirements.
Retention periods may vary depending on:
When records are no longer required, they will be securely destroyed or permanently deleted.
Where personal information is transferred outside the United Kingdom, appropriate safeguards will be implemented to ensure your information remains protected in accordance with UK GDPR requirements.
Under UK GDPR, you have the right to:
Request a copy of the personal information held about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information in certain circumstances.
Request restriction of processing in certain circumstances.
Request transfer of information in a structured and commonly used format where applicable.
Object to certain processing activities.
Withdraw consent at any time where processing relies upon consent.
To exercise any of these rights, please contact: restore.physio.26@gmail.com
Proof of identity may be required before information is released.
You may request access to the personal information held about you.
Requests may be submitted by email and will normally be responded to within one calendar month in accordance with UK GDPR requirements.
In the event of a personal data breach, appropriate action will be taken to investigate, contain and mitigate the incident.
Where legally required, breaches will be reported to the relevant supervisory authority and affected individuals.
My website may use cookies and similar technologies to:
You can manage cookie preferences through your browser settings.
I do not use personal information for automated decision-making or profiling that produces legal or similarly significant effects.
This Privacy Policy may be updated periodically to reflect changes in legal requirements, professional standards or business practices.
The most recent version will always be available on my website.
Restore | Specialist Pelvic Physiotherapy
Email: restore.physio.26@gmail.com
Website: restorepelvicphysio.co.uk
Clinic Address: The Healthcare Hub, 63 Taff Street, Pontypridd, CF37 4TD
If you have concerns about how your personal information has been handled, please contact Restore | Specialist Pelvic Physiotherapy in the first instance so that I can try to resolve your concerns.
You also have the right to lodge a complaint with the UK data protection regulator, the Information Commissioner's Office.